Exchanges and returns

Customer Happiness Policy - Because Joyful Reading Matters!

Effective Date: 01-01-2023

At Sconto - Your Digital Book Store, we believe that laughter and happiness should accompany every reading experience. Our aim is to deliver sheer delight through our membership and digital books. However, if for some reason you find yourself less than thrilled, fret not, for we've got you covered with our Customer Happiness Policy!

1. The Sconto Happiness Guarantee

1.1. If you're not doing cartwheels of joy with your membership or digital book purchase, we won't let you be a sad bookworm. Reach out to our customer support, and we'll do everything in our power to turn your frown upside down!

1.2. We're so committed to spreading happiness that we promise to find a solution, or you get a free imaginary unicorn ride. (Disclaimer: The unicorn is imaginary, but the happiness is real.)

2. A Shoulder to Cry On... But Just Temporarily!

2.1. Sometimes books and memberships can be like unrequited love, but fear not, dear customer! Our customer support team is here to lend a sympathetic ear while we work tirelessly to fix the issue. Together, we'll make it right!

2.2. Our support team knows how to handle book-related heartbreaks. They've got the tissues ready for your tears of frustration, but we promise those tears will turn into tears of laughter after our magical solution.

3. The "Tickle Your Funny Bone" Approach

3.1. Laughter is the best medicine, and we're prescribing it in large doses. Our customer support team is known for their wit and humor. Prepare for puns and jokes that could make even the grumpiest troll crack a smile.

3.2. Our humorous approach to customer support doesn't mean we don't take your concerns seriously. We're just convinced that a little laughter can make the road to resolution a joyful journey!

4. Happy Endings - Literally and Figuratively

4.1. Just like our favorite books, we strive for happy endings. We won't rest until you're completely satisfied with your Sconto experience.

4.2. If the initial solution doesn't bring rainbows and unicorns to your day, we'll go back to the drawing board and conjure up an even better solution. Trust us, we're like magical wizards in customer happiness!

5. Feedback Welcomed, Hugs Available

5.1. We value your feedback like a good plot twist. If you have suggestions, criticisms, or even a heartwarming tale of how our digital books brought you joy, please share it with us!

5.2. Virtual hugs are on the house for every satisfied customer. And if you're not yet satisfied, consider the virtual hugs as a warm gesture while we work to fix things for you.

6. Return Form - For a Worry-Free Experience

6.1. In the unlikely event that you wish to return your purchase, we've made it easy for you with our hassle-free return form.

6.2. Please complete the Return Form provided below and submit it to our customer support team at [support email]. We'll process your request with a dash of enchantment, and our team will get back to you soon with further instructions.

Return Form:

**Name:**
**Email:**
**Order Number:**
**Reason for Return:**

Send this form to customercare@ebookssconto.com


7. Address for Returns

7.1. If a return of physical goods is required, we'll provide you with a return shipping address in our response to your Return Form.

7.2. For digital book returns, no physical shipment is necessary, and you can continue to enjoy your purchased digital book even if you choose to return other physical items.

In conclusion, at Sconto - Your Digital Book Store, we don't take happiness lightly. Our mission is to keep your heart fluttering with joy through our memberships and digital books. If you're not over the moon with excitement, don't hesitate to contact our customer support team. We'll sprinkle a little magic, a lot of humor, and loads of effort to make sure you're a happy and contented reader once again!

Happy reading and happiness galore!

The Sconto Team